What to Do If Your Mover Cancels

What to Do If Your Mover Cancels

Planning a move can be a stressful endeavor, and the last thing you want to encounter is a cancellation from your chosen moving company. However, unforeseen circumstances can arise, leading to unexpected changes in your moving plans. In such a situation, it’s essential to remain calm and prepared. Drawing from the expertise of seasoned Singapore movers, this article provides valuable advice on how to navigate the challenging scenario when a mover cancels your move.


Reasons Why a Mover May Cancel Last Minute

Your movers may be forced to cancel or re-schedule by circumstances beyond their control. Or they may turn out to be irresponsible people who don’t keep their commitments – or even scam artists who seek to rip off their customers.

  • Inclement weather and natural disasters – floods, blizzards, thunderstorms, hailstorms, hurricanes, tornadoes, etc. Such bad weather conditions can make it impossible to perform your move on the planned date;
  • Technical issues and traffic accidents – such as a truck breakdown or an accident involving a moving vehicle;
  • Unavailable crew – If the movers who were supposed to come to your home got sick, had a family emergency, etc. and there is no one available to replace them, the company won’t be able to send a crew to your place on the pre-agreed date;
  • Mix-ups in the moving company schedule;
  • Overbooking – That’s the most common reason for canceled moves, especially during peak moving season – movers tend to overbook their schedules during this busy period to ensure they’re operating at maximum efficiency. They accept more jobs than they can handle, leaving too little time for individual jobs. If none of the customers cancels their moves and the movers can’t complete the jobs fast enough, they end up having to cancel some jobs as they simply cannot manage;
  • Moving scams – Rogue movers may simply disappear with the money from the deposit. In this case, however, the movers won’t cancel last minute – they just won’t show up on moving day and you won’t be able to contact them in any way.


Irrespective of the reason for the last-minute cancellation of your move, here are a few things that you can do.

1. Stay Calm and Communicate

Upon receiving news of a mover’s cancellation, it’s natural to feel frustrated and anxious. The key is to stay calm and open a line of communication with the moving company. Inquire about the reason for the cancellation and discuss possible alternatives or solutions. Keeping a level head will help you assess the situation and explore options effectively.

2. Review Your Contract

Refer back to the moving contract you signed with the mover canceling your move. Take note of any cancellation policies, refund terms, and rescheduling provisions. Understanding your rights and responsibilities as outlined in the contract will empower you to make informed decisions moving forward.

Throughout the process of handling a mover cancellation, keep thorough records of all communication, including emails, phone calls, and any agreements made. These documents might be necessary for resolving disputes or seeking compensation, if applicable.

3. Contact Other Movers

Reach out to other moving companies in your area as soon as possible. Explain your situation and inquire about their availability on your moving date. While short notice might limit your options, many movers are accustomed to handling last-minute requests and might be able to accommodate your needs.

4. Consider DIY Moving

If finding a replacement mover proves challenging, you might consider a DIY moving approach. Renting a moving truck, enlisting the help of friends or family, and packing your belongings yourself can be a cost-effective alternative. While more labor-intensive, DIY moving allows you to maintain control over the process.

5. Secure Your Belongings

When a mover cancels your appointment, your belongings might be left in limbo. Safeguard your possessions by keeping them in a secure and accessible location. If possible, avoid packing everything until you’ve confirmed new moving arrangements.

6. Reschedule Your Move

Though this is not the best choice when your mover cancels your move and reschedules it on a different date, take the option. Since you have invested money and time in finding a mover of your choice, rescheduling the move is a better option. If you manage to postpone all other things on a different date which the mover decides, you can ask them for some discount or compensation.



Experiencing a mover cancellation can be a challenging and unexpected hurdle during an already stressful time. By following the advice from experienced Singapore movers, you can approach the situation with a clear mind and take proactive steps to secure an alternative moving solution when movers cancel the booking.

Before hiring a moving company, learn about their service and concerned policies. Do you need help with your next move? Contact Penguin Logistics for more information.